Citizen Charter

Our Commitment

Anna Gowri Medical College and Hospital is committed to providing accessible, affordable, ethical, and high-quality healthcare services while fostering excellence in medical education, research, and community welfare. This Citizen Charter serves as a declaration of our commitment to patients, attendants, students, and the community by clearly outlining the standards of service, rights, responsibilities, and grievance redressal mechanisms.

We strive to deliver healthcare services with compassion, professionalism, integrity, transparency, and respect for human dignity.

Our Services

Anna Gowri Medical College and Hospital provides:

Clinical Services

Outpatient (OPD) Services
Inpatient (IPD) Services
Emergency and Trauma Care Services
Intensive Care Services
Operation Theatre Services
Maternal and Child Health Services
Preventive and Community Healthcare Services

Diagnostic Services

Advanced Laboratory Services
160-Slice CT Scan Facility
Advanced MRI Imaging Services
Digital Radiography and Ultrasound Services
Blood Bank Services
Clinical Diagnostic Facilities

Academic Services

Competency-Based Medical Education
Skill and Simulation-Based Training
Medical Research Activities
Community Health Outreach Programs

Standards of Service

We are committed to ensuring:

Courteous, respectful, and compassionate treatment of all patients.
Timely medical attention and appropriate referral services.
Confidentiality of patient information.
Safe and evidence-based clinical practices.
Transparent communication regarding diagnosis, treatment, and procedures.
Clean, hygienic, and patient-friendly facilities.
Continuous quality improvement in healthcare delivery.

Rights of Patients

Every patient has the right:

To receive safe, respectful, and non-discriminatory healthcare.
To be treated with dignity, privacy, and confidentiality.
To receive clear information regarding diagnosis, treatment, and prognosis.
To participate in decisions regarding their healthcare.
To seek a second medical opinion.
To provide informed consent before any procedure or treatment.
To know the identity of healthcare professionals involved in their care.
To access emergency medical care without undue delay.
To receive information regarding hospital services and procedures.
To submit suggestions, feedback, or complaints without fear of discrimination.

Responsibilities of Patients and Attendants

Patients and attendants are expected:

To provide accurate and complete medical information.
To follow prescribed treatment and medical advice.
To maintain discipline and cooperate with hospital staff.
To respect hospital property and infrastructure.
To maintain cleanliness within the hospital premises.
To avoid any form of violence, abuse, or misconduct.
To comply with hospital rules and regulations.
To respect the rights and privacy of other patients.

Grievance Redressal Mechanism

Anna Gowri Medical College and Hospital values feedback and is committed to addressing grievances promptly and fairly.

Patients may submit complaints or suggestions through:

Hospital Administration Office
Patient Help Desk
Grievance Redressal Committee
Suggestion and Feedback Boxes
Official Email Communication
Institutional Website Feedback Portal

All complaints shall be reviewed and addressed in a transparent and time-bound manner in accordance with institutional policies.

Quality Assurance Commitment

Anna Gowri Medical College and Hospital is dedicated to:

Patient Safety and Clinical Excellence
Ethical Medical Practice
Continuous Quality Improvement
Evidence-Based Healthcare
Medical Education Excellence
Community Health Development

Our Pledge

“We are committed to providing compassionate healthcare, maintaining the highest standards of medical education, respecting the dignity and rights of every individual, and continuously striving for excellence in patient care, teaching, research, and community service.”

Anna Gowri Medical College and Hospital
Parameswaramangalam, Puttur, Andhra Pradesh